Terms & Conditions (T&C)

Effective Date: May 12, 2025

Welcome to Saladefy! These Terms & Conditions (“Terms”) govern your access to and use of our services, including wellness salads, cold-pressed juices, and wellness shots subscription plans, offered through our website, WhatsApp, and Instagram.

By using our services, you agree to the terms outlined below.

1. Eligibility

You must be at least 18 years old to place an order. By using our services, you confirm that you are legally capable of entering into a binding contract under Indian law.

2. Services Offered

• All meals are 100% vegetarian and prepared using premium, organic ingredients

• Subscription options include weekly and monthly plans

• Deliveries are made Monday to Friday in your selected delivery time slot:

  • Morning: 6:00 AM – 8:00 AM

  • Afternoon: 12:00 PM – 2:00 PM

  • Evening: 5:00 PM – 7:00 PM

• No deliveries are made on Saturdays, Sundays, or public holidays

3. Orders & Payments

• Orders can be placed via WhatsApp, website, or Instagram

• We accept UPI and other approved digital payments

• Cash payments may be allowed for select customers and are subject to delivery confirmation

• All payments are non-refundable

• Once a subscription plan is purchased, it cannot be modified or cancelled

• Trial packs are available and are limited to one per customer

4. Delivery Policy

• Free delivery is available within a certain radius based on the subscription plan

• Addresses outside the free zone will incur a per-kilometer delivery charge

• Deliveries will occur within the selected slot window, but may be a few minutes early or late due to routing or traffic conditions

• Meals must be refrigerated immediately upon receipt to preserve freshness and safety

5. Address Changes

• Customers may request one delivery address change per month

• The change must be submitted via email at least 24 hours in advance

6. Privacy & Confidentiality

• We do not sell or share customer information with third parties

• All data is used solely for order processing, support, and service-related updates

• We are committed to protecting your personal information in accordance with applicable laws

7. Limitation of Liability

• Saladefy is not liable for delivery delays caused by force majeure events such as extreme weather, strikes, or unforeseen logistical issues

• Customers with food allergies or dietary restrictions are responsible for reviewing ingredient details before consumption

• We are not liable for allergic reactions or health issues arising from individual sensitivities

8. Modification of Terms

We reserve the right to update or modify these Terms at any time.
Any changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised terms.